Mines Land FAQ: Answers for Philippine Players

Mines Land is exclusively for adults. You must be at least 18 years old to register and play. During sign-up you confirm your date of birth, and identity verification may be required before a withdrawal is processed. Accounts discovered to belong to minors are closed immediately.

No. Each person is allowed one Mines Land account. If duplicate accounts are detected, both may be suspended and any balances held pending review. If you accidentally created a second account, contact support@minesland.app straight away so the team can consolidate or close the extra one before any issues arise.

Use the password reset option on the Login page. You will need access to the email address or Philippine mobile number registered to your account to receive the reset link or one-time code. If you no longer have access to either, email support@minesland.app with your full name and approximate registration date for assisted recovery.

To close your account, email support@minesland.app from your registered email address and request account closure. Any remaining balance must be withdrawn first. Before closing permanently, consider whether a cooling-off period or self-exclusion might better suit your needs—details are on the Responsible Gaming page.

Mines Land accepts the following Philippine payment methods:

• GCash and Maya (formerly PayMaya)
• GrabPay and Coins.ph
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank online banking
• Visa and Mastercard bank cards

All transactions are in Philippine Peso (₱). For step-by-step deposit instructions, visit the Deposit and Withdrawal page.

Minimum deposit amounts at Mines Land vary slightly by payment method. In general, members can start with a small initial deposit—exact minimums are displayed on the deposit screen once you are logged in to your account. Always deposit only an amount you are comfortable spending as entertainment.

GCash, Maya, GrabPay, and Coins.ph deposits at Mines Land are typically credited in real time or within a few minutes. Bank transfers via InstaPay are usually processed within the same business day. PESONet transfers may take up to one business day. If your deposit has not appeared after the expected timeframe, email support@minesland.app with the transaction reference number.

First, check your GCash or bank app to confirm whether the amount was actually deducted. If it was deducted but your Mines Land balance has not updated after 30 minutes, email support@minesland.app with your registered mobile number or email, the deposit amount, the payment method used, and the transaction reference number. Do not attempt the same deposit again until the first one is resolved to avoid double charges.

Log in to your Mines Land account, navigate to the withdrawal section, choose your preferred method (GCash, Maya, bank transfer, etc.), enter the amount, and confirm the request. Withdrawals are sent to a payment method registered in your own name. Full details and step-by-step guidance are on the Deposit and Withdrawal page.

Processing times at Mines Land depend on the withdrawal method chosen. GCash and Maya cashouts are typically the fastest. Bank transfers may take one to three business days depending on the receiving bank and the transfer method. If a withdrawal has been pending longer than expected, contact support@minesland.app with your withdrawal reference for a status update.

Yes, Mines Land has a minimum withdrawal threshold that may vary by method. The exact amount is shown on the withdrawal screen inside your account. Any outstanding wagering requirements attached to a bonus must be completed before a withdrawal can be processed against those funds.

Common reasons a Mines Land withdrawal may be declined include: identity verification not yet completed, a mismatch between account name and the withdrawal destination, an active wagering requirement on bonus funds, or the withdrawal amount being below the minimum threshold. Check your account messages for a specific reason and contact support@minesland.app if anything is unclear.

Mines Land currently offers:

• Tongits — the classic Filipino card game
• Pusoy — also known as Chinese Poker
• JILI Slots — fast-paced slot games
• PBA Betting — wager on Philippine Basketball Association games
• Volleyball Betting — local and international volleyball markets

The game library is updated regularly so check your account dashboard for the latest additions.

Tongits at Mines Land follows the standard Filipino card game rules. Players draw and discard cards, aiming to form valid sets and sequences. The goal is to reduce the total point value of unmatched cards in your hand. The game ends when a player discards all their cards (Tongits), successfully challenges the table (draw), or the draw pile runs out. Visit the Tongits page for a full rules guide.

Mines Land offers pre-match and in-play markets on Philippine Basketball Association games. You can bet on outright winners, point spreads, over/under totals, and other available markets depending on the game. Odds are displayed inside your account when a match is available for wagering. See the PBA Betting page for more detail on how markets and payouts work.

Yes. JILI Slots at Mines Land use certified random number generator (RNG) technology to determine every spin outcome. This means results are statistically independent and cannot be influenced by previous spins, bet size, or any external factor. Return-to-player (RTP) percentages for individual JILI titles are available in the game information panel inside each slot. For more information visit the JILI Slots page.

Mines Land runs promotions for newly registered members from time to time, which may include deposit match bonuses or free credits on qualifying games. Current offers are displayed in the promotions section of your account after you login. Always read the specific terms of each promotion so you understand wagering requirements before opting in.

A wagering requirement means you need to bet a certain multiple of your bonus amount before the bonus funds or any winnings from them can be withdrawn. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in eligible bets before requesting a cashout of those funds. Each Mines Land promotion has its own specific requirements listed in the offer details.

Once you are a registered Mines Land member, you receive a personal referral link and code. When a friend registers through your link and meets the qualifying activity requirements, you earn a referral reward. Both you and your friend may receive a benefit depending on the current promotion structure. Full details are on the Refer a Friend page.

Mines Land periodically runs cashback or rebate promotions where a percentage of net losses over a qualifying period is credited back to eligible members. These offers are time-limited and subject to their own terms. Check the promotions tab after logging in to see whether a cashback offer is currently active on your account.

Mines Land uses HTTPS encryption on all pages to protect data in transit between your device and the platform. Account passwords are stored using industry-standard hashing. Payment transactions are handled through reputable Philippine payment gateways. For personal account security best practices, see the Login page security tips and the Privacy Policy.

Change your password immediately from the Login page and then email support@minesland.app right away. Include your registered mobile number or email, the approximate time you noticed the suspicious activity, and any unusual transactions you spotted. The Mines Land team can place a temporary hold on your account while investigating to protect your balance.

Identity verification (KYC) is a standard requirement for real-money gaming platforms. Mines Land may request a copy of a valid government-issued ID and a photo of the payment method you are using to process a withdrawal. This protects both the member and the platform from fraud and ensures that payouts go to the right person. Submitting documents through the verified in-app channel is the safest approach—never send sensitive documents via unsolicited messages.

Yes. You can request a daily, weekly, or monthly deposit limit to be applied to your Mines Land account. Email support@minesland.app with the limit amount and the period you want it to apply to, and the team will set it up for you. This is a voluntary tool to help you manage your gaming budget.

Mines Land offers both cooling-off periods (temporary account suspensions) and longer-term self-exclusion. To request either, email support@minesland.app stating which option you want and the duration you have in mind. During a self-exclusion period, you must not attempt to re-register. More guidance is available on the Responsible Gaming page.

The first practical step is to contact Mines Land support at support@minesland.app to request a self-exclusion or account freeze while you take time away. Speaking with a trusted family member or close friend is also valuable. The Responsible Gaming page contains a self-assessment guide, warning signs checklist, and further guidance for players in the Philippines who feel their gaming habits may need attention.