Mines Land Privacy Policy for Philippine Members

This Privacy Policy describes how Mines Land collects, uses, stores, shares, and protects personal information when you visit our website, register an account, deposit funds, play games, contact support, or interact with any feature we provide. It applies to all adult members in the Philippines and to any person whose data we handle in connection with platform operations.

By creating a Mines Land account or continuing to use the platform after this policy is published, you confirm that you have read and understood how we handle your personal data. If you disagree with any part of this policy, please stop using the platform and contact us so we can discuss the concern.

This policy should be read alongside our Terms and Conditions. Both documents together describe the full agreement that governs your Mines Land membership.

Mines Land collects personal data through registration, account activity, payment processing, identity verification, support communications, and automatic technical systems. The categories include the following.

• Registration data: full legal name, birth date, mobile number, email address, and the password you create.
• Identity verification documents: government-issued identification, address proof, selfie images, and other materials submitted in response to a verification request.
• Payment and transaction data: deposit amounts, withdrawal requests, payment method references, transaction identifiers, wallet or bank account details submitted by you, and balance records.
• Account activity data: games played, bet amounts, session times, win and loss records, bonus claims, referral activity, and other interactions recorded in your Mines Land account.
• Device and technical data: IP address, browser type, operating system, device identifiers, screen size, language preferences, and cookies or similar identifiers placed during your session.
• Support communications: messages, emails, chat transcripts, and attachments you send when contacting Mines Land support.
• Responsible gaming data: self-exclusion requests, deposit limit settings, cooling-off instructions, and related account control choices.

We do not intentionally collect data from minors. If we discover that a person under 18 has submitted personal data, we will remove it and close the associated account.

Mines Land uses collected personal data for the following purposes, each of which serves the operation of a safe and compliant gaming platform for Filipino members.

• Account creation and management: to establish and maintain your Mines Land profile, authenticate your identity at login, and communicate account-related updates.
• Identity and age verification: to confirm that account holders are real, at least 18 years old, and eligible to participate under applicable rules.
• Payment processing: to handle deposits, withdrawals, balance updates, refunds, and payment reconciliation through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and eligible Visa or Mastercard bank cards.
• Game and platform delivery: to provide access to card games, slots, sports betting markets, and all other features available at Mines Land.
• Fraud prevention and security: to detect suspicious activity, prevent duplicate accounts, investigate unusual transactions, and protect members from unauthorised access.
• Legal and compliance obligations: to meet applicable regulatory, anti-money laundering, and record-keeping requirements.
• Customer support: to receive and resolve your questions, complaints, and account requests.
• Responsible gaming: to operate self-exclusion tools, deposit limits, cooling-off periods, and other player protection features.
• Platform improvements: to analyse usage patterns, diagnose technical problems, and make the Mines Land experience more useful and accessible.
• Communications: to send transactional messages, promotional information where you have not opted out, and important account or policy updates.

Mines Land does not sell personal data. We share data with third parties only as described below, and we require relevant partners to handle your information responsibly.

• Payment service providers: GCash, Maya, GrabPay, Coins.ph, participating banks, and card networks receive transaction data necessary to complete a deposit or withdrawal.
• Identity verification services: third-party providers may process copies of identity documents to confirm eligibility.
• Game providers: platform partners who supply games may receive session and bet data to deliver and settle game outcomes correctly.
• Technology and hosting providers: companies that support our servers, databases, email delivery, analytics, and security systems may access data within their service scope.
• Legal authorities: government bodies, regulators, law enforcement agencies, or courts may receive data when Mines Land is legally required to cooperate.
• Fraud prevention networks: where permitted, limited data may be shared with industry organisations that help identify and prevent gaming fraud.

All service providers engaged by Mines Land are expected to handle personal data according to applicable laws and to use it only for the specific purpose for which it was shared.

Mines Land uses cookies and similar technologies to support platform functionality, measure performance, and provide a consistent experience across your sessions.

• Essential cookies keep you logged in, maintain your session state, and protect against cross-site request forgery. These are required for the platform to function and cannot be disabled.
• Analytics cookies help us understand how members navigate the site, which pages are most visited, and where technical problems occur. This information is aggregated and does not identify you individually.
• Preference cookies remember choices such as your selected language or display settings so you do not have to re-enter them on each visit.

You may be able to manage cookie settings through your browser, but disabling certain cookies may affect the functionality of your Mines Land account. Where applicable law requires consent for non-essential cookies, we will request it.

Mines Land keeps personal data for as long as your account remains active and for a reasonable period after closure to comply with legal obligations, resolve disputes, prevent fraud, and support audits. Specific retention periods depend on the type of data, applicable law, and regulatory requirements.

Transaction and account records are retained for at least the minimum period required under relevant anti-money laundering and gaming rules. After the required retention period has passed, data is securely deleted or anonymised so it can no longer identify you.

When you request account closure, Mines Land will begin the closure process subject to verification and any outstanding matters. This does not always result in immediate deletion of all data, because legal retention obligations may apply.

Mines Land applies technical and organisational security measures appropriate to the nature of the data we hold. These include encrypted connections for data transmitted between your device and our servers, access controls limiting who within our operations can view personal data, and procedures for detecting and responding to potential security incidents.

No online system can guarantee complete security against all threats. You have an important role in keeping your account safe. Use a strong, unique password, protect your verification codes and wallet PIN, and contact support immediately at support@minesland.app if you notice activity you did not authorise or suspect that your credentials have been compromised.

Philippine law and applicable data protection regulations give you rights regarding the personal data that Mines Land holds about you. These rights are described in the section below. To make a request, please send an email to support@minesland.app from the address registered on your account, along with a clear description of your request and enough identifying information to allow us to verify your identity before responding.

Mines Land will acknowledge your request promptly and provide a substantive response within a reasonable time. Some requests may be limited by legal obligations, ongoing investigations, or overriding legitimate interests. We will explain any such limitation when it applies.

Mines Land may update this Privacy Policy when our data practices, legal obligations, or platform services change. Revised versions will be published on this page with a note of the effective date. Members are encouraged to review this policy periodically.

Continuing to use Mines Land after a revised policy is posted generally indicates acceptance of the changes, subject to any additional notice requirements that may apply. Where a material change affects your rights in a significant way, we will take reasonable steps to bring it to your attention.

For privacy questions, data access requests, or concerns about how Mines Land handles your personal information, please write to support@minesland.app. Include your registered name, the email address on your account, and a description of your request or concern.

We treat every genuine privacy enquiry seriously and will work to address your concern accurately and fairly. If your concern involves a payment or account matter, our support team may need to complete identity verification before accessing or discussing account-specific details.